Please check the shipping boxes thoroughly. If the boxes show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the freight bill when you sign for the shipment. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt

If the shipment delivered to you is not in accordance with the number of cartons shown on the shipping bill, have the delivering driver note the shortage on the shipping bill when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each part individually.
2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the product, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES , “Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery.” (The Consignee is the person receiving the shipment or “You” in this case).
3. In the event that your products were damaged during transit, we ask you to use your best judgment • If you feel that the damage is minor (such as a crushed lampshade that can be replaced) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write “PACKAGE DAMAGED” when you sign for delivery. This is VERY important. Then, please contact our customer service department ASAP at 877-20-GREEN. You can also notify us by CLICKING HERE to open up a service ticket and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt “REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE”. Then, please notify GREENCulture so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.
4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 35% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customer's responsibility and not that of GREENCulture. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed – No Exceptions. Any and all damage claims must be reported to GREENCulture within 72 hours of delivery. GREENCulture is not responsible for any damage not reported to GREENCulture within 72 hours of delivery – No Exception. At GREENCulture, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing GREENCulture, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.

In the event of a damaged shipment, please notify Green Culture immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process.

If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturer's specifications. Customer agrees to accept delivery appointment for any backorders, repairs or replacements to complete the order process. No merchandise may be directly returned to GREENCulture, Inc. under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATION POLICY

As soon as you place your order, we begin the procurement process with the vendor. Once we contact the manufacturer (within 2 hours of receiving your order), we are unable to cancel or change that order without penalty because once we have placed it at your request, GREENCulture, Inc. and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed because we custom-ordered the piece for you and cannot return it to the manufacturer.

All products (unless noted on our site) are sold with the full manufacturer's warranty. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested.

SPECIAL ORDER

All of the items for sale on this website are considered SPECIAL ORDERS. When ordering, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us , so that we can provide you with additional information. Once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time.

ORDER ACCEPTANCE

Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. GREENCulture, Inc. is not responsible for such changes in availability or for any other inadvertent errors on our site.

DELAYS & BACK ORDERS

Most orders are processed the same day they are received. Products that are in stock are normally shipped within 1-2 Weeks. If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

REPLACEMENT PARTS

If the warranty does not cover replacement parts, or if it has expired, GREENCulture, Inc. can usually order parts for most of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.

THANK YOU FOR VISITING SOLARGOODS.com

GREENCulture, Inc. reserves the right at any time to modify, alter or update these policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, GREENCulture, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. GREENCulture reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of GREENCulture, Inc. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). GREENCulture will not be liable or responsible for any such inaccuracies, errors, changes or updates. GREENCulture reserves the right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. GREENCulture has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, GREENCulture cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and GREENCulture is not responsible if the actual product color does not match the color on your monitor. If you have any questions, please call customer service at 1-877-20-GREEN (1-877-204-7336). We appreciate your stopping by and should you have any comments or suggestions, please contact us. Happy Shopping!